The next day was the move and no packers showed up - the movers were left to resume the packing - some of whom had never packed and needed to be taught how - while some things were not packed at all. Then, they ran out of boxes and, instead of getting more boxes, simply stopped for the day thinking theyd arrive the next day to resume (earlier, another packer, when running out of boxes, went out and got more boxes). Another box was found to contain many glass bottles without any paper or individual wrapping - i.e., glass knocking onto glass - somehow, it made it to the destination intact. Their packing was very deficient and their moving reckless as demonstrated by the many scratches on furniture that survived earlier moves.įirstly, to pack, only two people showed up with confidence that quickly waned when a third and then a fourth showed up, although the third was not a packer as I found him simply dumping the contents of bathroom drawers into a box. I cannot recommend this moving company, and I would never use them again. Save your money and the items you want moved and hire someone else. We will get back to you shortly, regarding next steps. Her email reply after receiving the photos, "Thank you for sending these Kimiko. I haven't heard from Josh since that call.Ĭommunicating with Belle S, a customer service assistant, proved equally useless as she never responded to my follow-up emails after sending photos of the damage as requested. I spoke to Josh, a manager, after the damage was discovered, and was assured that "we'll have one of our guys go over to fix the damage today or tomorrow". The cabinets toppled over during the short drive and the metal handle that releases the open/locking mechanism broke making the cabinet useless. Just being able to sign with their finger and go paperless impresses them and gives us legitimacy.” That memorable and positive customer experience has helped You Move Me increase revenue through referrals.I made the mistake of hiring You Move Me Toronto to move 2 Restoration Hardware cabinets a total of 4.6km.Īfter laughing that I'd hired such a large truck to move only 2 cabinets, the 3 movers packed the cabinets upright instead of flat in the truck.
#You move me professional#
“It’s such a professional system – and customers see that. “Vonigo’s invoicing functionality alone saves me days out of my year.” Being able to generate quotes instantly and handle billing onsite saves accounting time. I can’t imagine running our business without it!” Administrative cost savings. Now we have over 30 employees and more trucks and we find that no matter how big we grow, Vonigo can grow with us. We weren’t using many features at that time. “When we started using Vonigo, we had just three trucks and 11 employees. “They molded the system to do whatever we needed to do and we hammered out a completely functional system in just a week!” After implementing Vonigo, You Move Me has seen major benefits for their business.
“It was very easy to implement,” Herron says. A quick tutorial was all it took to convince You Move Me to make the move to Vonigo. They were aware of Vonigo’s capabilities thanks to a personal connection and requested a demonstration. “It didn’t do what we needed it to do and it was hard to use.”
#You move me software#
“The software we used before was terrible,” Herron says. The company’s first attempt to find a program that could handle their needs was a dismal failure. A solution that would put all of the capabilities we needed under one umbrella was essential if the company was going to scale up.” “We had Excel spreadsheets and other systems, but we didn’t have an overall professional solution that was integrated.
The company’s dynamic and welcoming brand has helped it grow rapidly, with new franchises opening up all over North America.īack in You Move Me’s startup phase, the company needed a business solution that could handle key processes like customer relationship management, invoicing, reporting, scheduling and more, says Franchise Owner Josh Herron. They’re known for their on-time service with a smile, friendly and uniformed movers, special care when transporting their customers’ possessions from one home to the next and even extras like bringing you coffee on moving day. This innovative company provides customer service that helps to make moving a positive experience. You Move Me is not just an ordinary moving company.
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